Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the product manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
CD, DVD, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we'll inspect and replace if appropriate.
Due to the nature of buying clothing online with only a very generalised sizing guide, we are unable to take responsibility for ill-fitting matches to a specific person. What fits one person well may not always fit another. Our sizes are standard and may vary from garment manufacturer to manufacturer. Our wholesalers only deal in quality products, however, sizings may vary along with colour imagery online. Once you decide to purchase your design, the printing company establishment make us legally committed on your behalf. So once printed, we are unable to refund or replace unless mechanically faulty.
Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to show our store samples as life-like as possible.
We are confident that you will be delighted with your purchase. If you are not completely satisfied, we offer a 14 Day Returns Policy. You can return your item(s) to us within 14 days of delivery for an exchange or refund. Your statutory rights are not affected.
Exceptions from the 14 Day Returns Policy - customised goods.
We cannot refund or exchange goods that have been printed or embroidered with your choice of logo/artwork unless there is a manufacturers fault with the garment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail email@example.com for further instructions from a webstore assistant.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NB We always advise, wherever possible for all merchandise to be delivered to a safe home address, neighbour or PO Box as we cannot be held responsible for insecure 3rd party locations. (See Shipping Policy for further details)
CiS Webstore UK